Shipping policy

Shipping Policy

Last Updated: September 11, 2026

Thank you for shopping with Pure Hearted. Please review the following information regarding order processing, shipping, and delivery.

Order Processing

Orders are typically processed and shipped within 1–3 business days after an order is placed.

Business days do not include weekends or holidays. During product releases, promotional periods, holidays, or periods of high order volume, processing times may be longer.

Once your order has shipped, you will receive a shipping confirmation with tracking information at the email address provided during checkout.

Shipping Rates

Shipping rates are calculated and displayed at checkout.

Orders of $100 or more qualify for free standard shipping within the United States unless otherwise stated.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order. If you notice an error after placing your order, contact support@pureheartedus.com as soon as possible.

We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

Tracking & Delivery

Once an order has been transferred to the shipping carrier, delivery times are determined by the carrier and may be affected by weather, holidays, service disruptions, or other circumstances outside of Pure Hearted's control.

Tracking information provided by the carrier should be used to monitor the delivery status of your package.

Packages Marked as Delivered

If tracking information shows that your package was delivered but you cannot locate it, please first:

  1. Check the delivery location, mailbox, parcel locker, front desk, or other areas where the carrier may have left the package.
  2. Check with household members, neighbors, or building management where applicable.
  3. Contact the shipping carrier directly using your tracking number to request additional delivery information or initiate a missing-package inquiry.

Pure Hearted is not responsible for packages that are confirmed as delivered by the shipping carrier to the address provided at checkout, except where otherwise required by applicable law.

If you need information from us regarding your shipment to assist with a carrier inquiry, contact support@pureheartedus.com.

Lost or Damaged Packages

If tracking indicates that a package may have been lost in transit, or if your order arrives damaged, contact support@pureheartedus.com with your order number and relevant details.

We will review the situation and assist with the appropriate next steps based on the circumstances and available carrier information.

Contact

For questions regarding shipping or an existing order, contact:

Pure Hearted LLC
support@pureheartedus.com

Updated: September 11, 2026